The small print

Terms and Conditions

Last updated: 24 October 2026

1. Who you're dealing with

2. What I offer

• Website design and build: a custom website designed around your business and built to work on phones, tablets and computers.
• Care plan (optional): R750 a month for hosting, domain renewal, an SSL certificate, 1 hour of updates each month, and backups and security checks.

The exact work, pages and features for your project are set out in your written quote. The quote and these terms together make up our agreement.

3. Prices and quotes

Website projects usually cost between R5,000 and R20,000, depending on what you need. Before any work starts you get a fixed quote in writing. That is the price you pay for the work described in it. If you ask for something that isn't in the quote, I'll give you a new quote for it first and do nothing extra without your yes.

Third-party costs, such as a domain name or paid hosting you buy in your own name, are listed separately in your quote so there are no surprises.

4. Payment

A 50% deposit is paid before work starts. The other 50% is paid before your site goes live.

You can pay by EFT, or by card using a secure payment link I send you. Card payments are handled by Payfast, a South African payment provider. Your card details go to Payfast, not to me, and I never see or store them. Payfast's own fees are carried by me, not added to your quote.

Care plan fees are paid monthly in advance.

5. Timelines and changes

We agree a timeline on our first call, and it is noted in your quote. I'll keep you updated along the way. Delays caused by missing content (such as text, photos or logins) move the timeline by the same amount.

One round of changes before launch is included in your quote. Extra rounds are quoted first, and nothing extra is charged without your yes.

6. Cancelling and refunds

If you agreed to our contract online, you may have the right under section 44 of the Electronic Communications and Transactions Act to cancel within 7 days without giving a reason. That right does not apply once work has started with your agreement during those 7 days.

If you cancel after work has started, half of your deposit is refunded to you. The other half covers the work already done.

You can cancel the care plan at any time with 30 days' notice.

7. Who owns the website

Once the project is paid in full, you own your website: the domain registered in your name, the site files, and the content you supplied. I'll hand over everything you need to run and move it.

Fonts, code libraries or images licensed from third parties stay subject to their own licences, which I'll tell you about. Unless you tell me otherwise, I may show your finished site in my portfolio.

8. Your part

• Supply content you have the right to use. You're responsible for making sure your text, photos and logos don't infringe anyone else's rights.
• Check the site before launch and tell me if anything is wrong.
• Keep your own logins private once they've been handed over.

9. Our responsibility to you

I build every site with care and fix any mistake in my work that you report within 30 days of launch, at no charge.

I'm not responsible for losses caused by things outside my control, such as outages at your hosting provider, changes you or others make to the site after handover, or third-party services going down. Apart from that, if something goes wrong because of my work, my responsibility is limited to the amount you paid me for that project.

This limit does not apply to anything the law doesn't allow me to exclude, including loss caused by my gross negligence or wilful misconduct.

10. Complaints

If you're unhappy, WhatsApp or email me first. I'll respond within 5 working days and do my best to put it right.

11. The law that applies

These terms are governed by the laws of the Republic of South Africa, including the Consumer Protection Act and the Electronic Communications and Transactions Act, where they apply. Any dispute will be handled by the South African courts.